We can't help with your energy account
We're not Octopus Energy and we have no access to customer accounts. For a missing referral credit, a billing problem, a meter reading, a switch that's stuck or a complaint, you need Octopus directly — they're reachable at octopus.energy/contact-us, and their customer service is genuinely the part of the business that wins the awards.
Email us
We read everything. We aim to reply within a few working days.
Corrections
These we prioritise. If a figure, date or tariff detail on this site is wrong, tell us which page and what's wrong with it and we'll check it against the primary source. If you're right, we fix the page and bump its Last Updated date. Energy information decays quickly and we'd rather hear it from you than leave it wrong.
Press and citations
Happy to help journalists covering the price cap, energy policy or switching. We track Ofgem's announcements closely and keep forecast and confirmed cap figures current, with sources cited. You're welcome to quote us with a link.
What we won't do
- Publish sponsored posts or paid links — see how we make money.
- Give personalised financial advice. We explain how tariffs work; the decision is yours.
- Add or reinstate a referral credit — only Octopus can do that.